Now you can join Samsungs team as their new Customer Experience Specialist.

Are you passionate about crafting outstanding online experiences? Do you thrive in a fast-paced environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you!

About the Role:

As Samsungs Customer Experience Specialist for B2B sites and partner platforms, you'll play a crucial role in enhancing the digital journey for our customers and partners. Your mission: to ensure that their digital interfaces are user-friendly, accessible, and enjoyable to navigate. You'll be at the forefront of creating a seamless and positive experience for every visitor.

Key Responsibilities:

Optimize Customer Journeys: Take ownership of their enhanced partnership program site and B2B site to improve the customer experience.

• Initiative Execution: Drive and implement initiatives that enhance our digital platforms.
• Stakeholder Collaboration: Serve as a key contact for internal teams and ensure alignment across all digital initiatives related to EPP and B2B.
• Site Management: Use Adobe Experience Manager to manage and request changes for their sites.
• Customization and Mapping: Explore and implement site customizations to enhance user experience.

About You:

Skills and Experience:

• Experience: 1-3 years in a similar role, working with content management systems (CMS).
• Data-Driven: Proficient in using data to optimize the user journey.
• Project Management: Skilled in managing and following up on projects, including backlog management.
• Technical Proficiency: Comfortable working with both technical and design development aspects.

Soft Skills:

• Adaptability: Enjoys quick changes and is a proactive problem solver with attention to detail.
• Networking: Strong interpersonal skills and enjoys building relationships within the company.
• Self-Motivated: Takes initiative and works independently.
• Stakeholder Management: Capable of navigating between requests, dependencies, value, and time.

About Samsungs Team:

Samsungs dynamic team includes a Customer Experience Manager, a Shop App specialist, a UX designer, a CRO Specialist, a Hybris Platform Deputy, and now, we are looking for you – our new Customer Experience Specialist.

Why Join Samsung ? This new role offers a unique opportunity to shape the future of our customer experiences. If you're self-driven, enthusiastic, and ready to make an impact, we'd love to hear from you!

About the assignment, we prefer project employment

For this assignment, you will be hired as a consultant by HIROY. We offer our consultants a generous package, and you will also become a part of our extensive network of agencies. This will provide you with the opportunity to deploy your skills and interact with our network of consultants.

We often offer on an ongoing basis. This means that we sometimes remove the assignment from our website earlier than the application deadline. If you are interested in an assignment, we recommend that you apply immediately.

Period: Contract: ASAP – until further notice 100%
Hybrid Model 
Stockholm